Bravo to American Airlines for providing the shock improve to your staff. Instead of cowering to the disgruntled passenger on todays La Guardia flight. Simply because some attendents were cheerful and wished him an extremely Merry Xmas. Seriously ?? It’s about time we took again our best needs and grumpy individuals just stay from the planes and keep their viewpoints to by themselves.
I termed am. air on 3/25/16 to ask if over a return inter-nationwide flight if I could commit the night time at the airplane adjust city, (exactly where we initially enter the United states prior to happening to finish the flight house), to rest, and decide the fight up the next day with the identical ticket to fly residence. I’ve accomplished this in advance of coming dwelling from Europe with out a problem. I also mentioned that I was getting the tickets with my visa points.
contacting a true person at AA shopper service is next to difficult. The Website list a telephone number, which happens to be for cargo Which only references a web site that's no help whatsoever.
On landing in Roatan on Feb 14, I discovered a piece of my baggage was still in Miami and they would have it to the aircraft on the next flight from Miami to Roatan, the subsequent Saturday!
I invested 2 hrs plus a 50 percent at AA counter and did not have the selection as I are told or to loose my ticket and go household
Thank you for making contact with American Airways Purchaser Relations. This can be an automated acknowledgment, providing me an opportunity to share with you straight away what is going on with your concept.
Their service has become horrendous. After I failed to capture a connecting flight to my grandmother’s funeral simply because they only experienced a person mechanic in the complete airport, they agreed to purchase my resort costs. Nevertheless, it took them 3 months to receive back to me, and by the time I acquired the check, it experienced already been cancelled.
I had been delayed on Monday feb fifteenth twice ahead of being cancelled and bumped to Tuesday. While I was annoyed I understood. Then at ten:30pm I obtain a textual content declaring my Tuesday flight was cancelled until Wednesday.
I was scheduled to get a flight leaving Ronald Reagan Airport to Columbus Worldwide Airport today, boarding at 2:42 departing at 3:50. Me and three Many others , sitting down inside the assigned gate, in no way heard the boarding announcement. Once we recognized persons have been boarding went on the gate and were being turned absent. It was three:04 PM whenever we had been told this. Thoughts you the gate just closed two minutes prior and we sat and viewed the plane entrance of us for another 20 minutes. Folks were still dropping off baggage and boarding the plane . When questioned why we can easily’t board the aircraft, we were being chastised because of the workers for not listening. The gate was crowded, and noisy. I'm able to show you we could not hear your team.
I procured an airline ticket through expedia for journey in March 2016. the information gained with my purchase indicated which i must Speak to the airline for seat assignment. Right now, I contacted the airline, superb consumer service . On the other hand, I was educated that due to the fact I didn't purchased my ticket directly from your airline, there might be a demand for me to obtain a seat.
I have manufactured 3 tries to Speak to consumer service by e-mail pertaining to a modern Intercontinental flight by which I had issues with not merely the popular seats that i did not get, however the Terrible client service by which my sister And that i gained. She was discriminated from for becoming to massive to become served foodstuff because the tray couldn’t occur down And so the flight attendant reported he couldn’t feed her. Whilst there were open seats, and we could have been greater accommodated, as an alternative we were place close to the windows and trapped there with babies.
Then on the way in which again One more “technical error” we definitely visit the website believed this was a joke. Perfectly it wasn’t. they held us back without any Clarification yet again. We had an hour & 57 min layover and whenever we received from the aircraft from panama to MIA, we designed it through customs bought our luggage with 47 mins to spare & the “supervisor” pretty much smiled & claimed “you’re gonna miss the flight were not permitting you through” 27 other people screaming that the airplane was Proper THERE & hadn’t still left but, but her cocky smile & Perspective didn’t treatment & Pressured US again to overlook the flight & explained “locate a snug spot to slumber for that night time.
I wish to relay an exceedingly lousy purchaser service knowledge with American Airlines which happened on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which didn't occur. My flight from DFW was as a result of depart at 3:00 p.m. Flight #2553. Because of our gate not remaining available (An additional plane was caught at our gate from a previous flight) and AA unsuccessful to eliminate it for servicing and no other gate currently being assigned to our flight. Somewhere around forty five minutes immediately after our scheduled boarding time, a whole new gate was identified and also the boarding started. Then after everyone boarded Flight #2553, we were delayed on the ground resulting from floor crews not with the ability to speedily and thoroughly load the plane. We at last departed Dallas roughly seventy five minutes afterwards than scheduled. The landing in DCA occurred with around ten minutes remaining for me to board my connecting flight to CRW.
I attempted getting in touch with AA for restitution and received a “type letter” apologizing for my knowledge.